Your Privacy Matters

1. Who We Are

XBooks is an admission consulting firm registered in Bangalore, Karnataka, India. Our website is xbooks.in. We operate from 16/17, 2nd Floor, 1st Cross, Matadahalli, R T Nagar, Bangalore - 560032. For privacy queries, contact: privacy@xbooks.in or call 9538884442.

2.Information We Collect

We collect the following personal information when you use our website or contact us:

• Identity Information: Full name, date of birth, gender (where provided).
• Contact Information: Mobile number, email address, residential address, city and state.
• Academic Information: PUC/12th marks, KCET/COMEDK/NEET ranks, preferred course, preferred college.
• Financial Information: Fee budget range shared voluntarily — we do NOT collect bank or card details.
• Parent/Guardian Information: Name and contact number (where provided).
• Technical Information: IP address, browser type, pages visited (via cookies/analytics).
• Communication Records: Form submissions, WhatsApp messages, and email correspondence.

3.How We Use Your Information

We use your personal information solely for education counselling and admission guidance purposes:

• To provide personalised college and course admission guidance
• To contact you regarding your admission enquiry via call, WhatsApp, or email
• To share relevant information about colleges, cut-offs, fees, and deadlines
• To send admission-related alerts and KCET/COMEDK counselling schedule updates
• To improve our website, services, and user experience
• To comply with legal obligations

4.Information Sharing

We may share your information only in limited circumstances:

• Partner Colleges: With your explicit consent, we share basic academic profile to initiate your admission process.
• Service Providers: Third-party tools (Google Analytics, CRM, email services) that help us operate. All are bound by data protection agreements.
• Legal Compliance: When required by law, court order, or government authority.

5.Cookies

Our website uses cookies to enhance your experience. We use essential cookies (for forms and sessions), analytics cookies (Google Analytics, anonymised), and marketing cookies (Google Ads, Facebook Pixel). You can control or disable cookies in your browser settings.

6.Data Security

We implement SSL/TLS encryption, password-protected internal systems with role-based access, regular security audits, and staff training on data protection. We commit to promptly notifying you in the event of a breach affecting your data.

7.Your Rights

Under the IT Act 2000 and DPDP Act 2023, you have the right to access, correct, delete, or port your data; withdraw consent; and object to marketing processing. Contact privacy@xbooks.in to exercise any of these rights. We will respond within 30 days.

8.Children's Privacy

Our services are primarily for students aged 17–22. For students under 18, we require parental or guardian consent before processing personal data. Parents may contact us to review, modify, or delete their child's data.

9.Marketing Communications

With your consent, we may send SMS, WhatsApp, or email updates. You can opt out at any time by replying "STOP" to any SMS/WhatsApp, clicking the unsubscribe link in any email, or calling us at +91 9538884442.

10.Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last Updated" date and notify you where appropriate.

11.Data Retention

• Active enquiry data: Retained throughout the admission process and for 2 years after.
• Completed admission records: Retained for 5 years for reference and alumni services.
• Marketing communications: Until you opt out or unsubscribe.